JOB OVERVIEW:

To oversee the operations of Banquet/Event Services, including setup and maintenance of meeting rooms. This person will lead a small crew and accomplish multiple tasks in a timely manner; providing support for Banquets and Audio Visual whenever needed and maintaining a flawless experience by executing quickly and efficiently for our guests. Daily inspections for following day set-ups meet the exact specifications of the BEO, as well as keeping meeting space and pre-function areas presentable. Ensuring the completion of any checklists submitted throughout the day.

ESSENTIAL JOB FUNCTIONS:

• Assist Service Supervisor by holding associates accountable for all policies, procedures and systems
• Accessibility to staff all day
• The development of other Event Services associates
• Ensure superior service and sanitation standards, all rooms and table top utensils must be detailed and presentable prior to every function
• Make sure all equipment is in working order for the department.
• Have working knowledge on all resort amenities, including audio visual and wedding requirements
• Coordinate room set ups taking in to consideration flow, entrances, exits and guest preference
• Monitor pre-function interior and exterior space for cleanliness
• Walk all outdoor space and meeting rooms in the beginning of the shift before guest arrival for correct set-up. (PM Functions)
• Communicate necessary changes to the correct department throughout the Resort, via e-mail and messages
• Daily exchange of information with Banquet Manager, Event Managers, Banquet Captains, Event Concierge, Audio Visual Manager and Event Services Supervisor
• Attend BEO meetings

MINIMUM QUALIFICATIONS:

• Previous Houseperson experience required.
• Excellent oral and written communications skills.
• High School diploma or equivalent preferred.
• Physical ability to perform the functions of the job which includes lifting and moving tables, chairs, and equipment.
• Comprehend reading materials, speak, read and write English

ADDITIONAL QUALIFICATIONS:

• Requires problem solving abilities.
• Self-starter with ability to work well independently and lead small teams
• Neat in appearance and well groomed
• Maintain proper associate uniform standards and footwear which is slip resistant and polished

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)