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Guest Service Representative

Posted February 20, 2021

Four Points By Sheraton Houston Greenway Plaza
Houston, TX
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Four Points By Sheraton Houston Greenway Plaza

2828 Southwest Freeway
Houston, TX 77098-4502

Telephone (713) 942-2111
Reservations (866) 716-8133

216 Room Hotel

www.marriott.com

KICK BACK AND ENJOY OUR HOUSTON HOTEL. 

Four Points by Sheraton Houston Greenway Plaza has a great central location in the Upper Kirby neighborhood, between downtown and the Galleria. Enjoy great dining, shopping and other things to do in Houston nearby, like the Houston Zoo, the Houston Space Center and Museum District.