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Guest Service Agent Part-Time

Posted February 26, 2021

Hampton Inn & Suites North Charleston-University Blvd
Charleston, SC
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Hampton Inn & Suites North Charleston-University Blvd

2688 Fernwood Drive
Charleston, SC 29406

(843) 735-7500

115 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Stay at the Hampton Inn & Suites North Charleston-University Blvd hotel in North Charleston, SC, near Charleston Southern University and Trident Medical Center. Explore historic sites, Southern cooking and golf courses near our beautiful hotel. We are conveniently located near local businesses such as Boeing, DuPont, Nexan, Bass Pro, Gander Mountain and Joint Base/Charleston Naval Weapon Station/SPAWAR. Ask us about our Charleston hotel cruise packages that include transportation to and from the Port of Charleston, along with free parking.

Experience Charleston Harbor on a scenic cruise or discover Historic Charleston on a carriage ride. Tour the USS Yorktown and Patriot's Point Naval and Maritime Museum. Visit Mepkin Abbey, Cypress Gardens or the Edmonton-Alston House, one of the stately antebellum homes in historic Battery Park. Spend a day at Wannamaker County Park and Whirlin' Waters Adventure Park, play golf at the Golf Club at Wescott Plantation, or shop at nearby Tanger Outlets.

Relish Hampton's free hot breakfast, or pick up a free Hampton On the Run™ Breakfast Bag. We offer free WiFi and a 24-hour business center. At the end of the day, sink into your clean and fresh Hampton bed® for a good night's sleep.