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Guest Experience Specialist

Posted February 18, 2021

Residence Inn Pasadena Arcadia
Arcadia, CA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Pasadena Arcadia

321 East Huntington Drive
Arcadia, CA 91006

1-626-446-6500

120 Room Hotel

careers.marriott.com

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The Residence Inn Arcadia, CA Hotel is located just minutes from Pasadena, CA - home of the Rose Parade and Rose Bowl. Stay with us and choose to visit the nearby Santa Anita Mall, take a leisurely stroll at the Huntington Library or relish in art history at the Norton Simon Museum. Back at our Arcadia, CA hotel, start your day off right with our free hot buffet breakfast. Unwind by the pool and whirlpool or cook your own steak on the outdoor grill. Mix and mingle at one of our complimentary barbeques and social hours or take advantage of our 500-sq ft meeting room for a social event and business meeting. When the day is over, relax in one of our modern, exceptionally spacious extended stay Arcadia hotel suites, each of which offers a separate living and sleeping area and a full-size kitchen with stainless steel appliances, granite countertops and complimentary wired Internet. Our pet-friendly, extended stay hotel in Arcadia truly is your home away from home.