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Front Desk Agent

Posted February 19, 2021

TownePlace Suites by Marriott Indianapolis Downtown
Indianapolis, IN
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Headline NEW HOTEL OPENING SOON! INTERVIEWS STARTING FIRST WEEK IN JANUARY! Come join an exciting, fun, energetic team!

About This Job

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NEW HOTEL OPENING SOON! The NEW TownePlace Suites by Marriott Indianapolis Downtown is managed by Commonwealth Hotels, LLC. We are a leading franchisee of Hyatt, Marriott, and Hilton brands, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a “Whatever It Takes” attitude delivering the highest standards of both guest and associate satisfaction.

ACCEPTING APPLICATIONS & CONDUCTING OPEN INTERVIEWS DAILY

LOCATION:

TownePlace Suites by Marriott Indianapolis Downtown 

629 Russell Ave

Indianapolis, IN 46225

Phone: 463-209-7300

We are opening a brand NEW hotel and need great people like you to join our team! As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS:

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

BENEFITS OFFERED:

  • Health, Dental & Vision Insurance
  • Short-Term and Long-Term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit
  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much More....

EOE/Drug Free Workplace

Come Join Our Team! 

Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture. We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a "Whatever It Takes" attitude delivering the highest standards of both guest and associate satisfaction. Commonwealth Hotels, LLC is one of the nation's top hotel management companies hiring only the best people.

compensation: $12.00/Hourly

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About this Employer

TownePlace Suites by Marriott Indianapolis Downtown

629 Russell Avenue
Indianapolis, IN 46225

148 Room Extended Stay

Opening Soon!