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Front Desk - Guest Experience

Posted February 19, 2021

Courtyard Philadelphia Willow Grove
Willow Grove, PA
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Philadelphia Willow Grove

2350 Easton Road Route 611
Willow Grove, PA 19090

1-215-830-0550

149 Room Hotel

www.marriott.com

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Break away from business as usual at the Courtyard Philadelphia Willow Grove Hotel. Our hotel in Willow Grove, PA is conveniently located off of the PA Turnpike and 36 miles from the Philadelphia Airport (PHL). Our spacious Willow Grove hotel rooms feature luxury bedding, thick mattresses and inviting spaces to work or relax in. With an open lobby space and complimentary high speed internet, you can switch from work to relaxation and back. Guests enjoy easy access to the latest news, weather and airport conditions via our Willow Grove hotel lobby GoBoard. Our on-site restaurant, The Bistro - Eat. Drink. Connect. provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. With 2 meeting rooms and 1,350 square feet of meeting space, our hotel is sure to make your next small meeting or event a success. Make your stay memorable with a visit to the PARX Casino and historic downtown Philadelphia while staying at the Courtyard Hotel in Willow Grove, PA.