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Sales Specialist (Arabic Speaker)

Posted February 22, 2021

Sheraton Grand Doha Resort & Convention Hotel
Doha, Qatar
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About This Job

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Grand Doha Resort & Convention Hotel

Al Corniche Street
Doha
Qatar

+974 4485 4444

371 Room Hotel

www.marriott.com

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Qatar's Iconic Resort & Convention Hotel

Come together with everything you need to escape and unwind at Sheraton Grand Doha. Take in the stunning views and the gorgeous sunsets — either from our beach resort or from your room balcony. Connect with your family and friends and relax in the comfort of our luxurious rooms and suites. Make the most of your time in the city while spending some quality time at the beach or at the outdoor pool and Jacuzzi. Get motivated to stay fit in our 24-hour fitness center and unwind in our lush garden. Immerse in art and history at the Museum of Islamic Art and National Museum of Qatar, take a stroll down Doha Corniche or The Pearl, or find trinkets to take home at Souq Waqif. Enjoy tastes that inspire in our 7 restaurants, bars and lounges. For large meetings, intimate gatherings and everything in between, allow us to bring your group together. Take advantage of our 25 flexible, fluid event spaces, perfect for purposeful gatherings. Our spaces are designed to bring people together.