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Housekeeping Coordinator/Inspector

Posted February 23, 2021

Palm Beach Marriott Singer Island Beach Resort & Spa
Singer Island Riviera Beach, FL
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About This Job





 


TITLE:           HOUSEKEEPING COORDINATOR/INSPECTOR


Job Description:  Responsible for ensuring the department achieves the highest level of service through effective communication with the Front Desk, Security and Engineering and proper follow up. Important aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key players; ensuring a smooth and efficient operation of the department.

ESSENTIAL FUNCTIONS:

HOUSEKEEPING

  • Assist Director of Housekeeping with assigning room attendants their duties and coordinate work activities among house attendants and other departments (GCPM)
  • Focus on priority and VIP guests when assigning daily tasks to the housekeeping staff
  • Inspect and ensures all rooms have been assigned and serviced each day
  • Ensure that all guest rooms and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction
  • Inspect guest rooms and back of house work areas
  • Create a courteous friendly, professional, work environment through open line of communication when performing department pre-shift or morning huddles
  • Maintain attendance records for all housekeeping associates and comply at all times with attendance standards
  • Ensure that housekeeping services are completed in a first-class manner
  • Assist in  maintaining a monthly linen inventory
  • Makes recommendations to improve service and ensure more efficient operation
  • Prepares reports and logs to keep track of all housekeeping equipment and inventory (rollaway beds, cribs, extra kitchen items delivered to guestrooms and others)
  • Knowledgeable of OSHA and safety standards within Housekeeping department
  • Able to anticipate customer needs, change goals and direction quickly and multitask
  • Performs any other duties related to the position of housekeeping coordinator/inspector as required and directed by the housekeeping management team. Assist the Director of Housekeeping as needed.

TECHNICAL SKILLS

 Familiar with frequently used Standard Operating Procedures.

Proficient in use of Microsoft Office and Proprietary Computerized Systems

Able to lift, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.  Lifting may include equipment or furniture weighing 80+ pounds.

Ability to work independently with minimum supervision.

Ability to communicate effectively both written and verbal, with associates and guests.

Individuals must be service and detail oriented.

Must comply with all department, hotel, and corporate standard operating procedures.

Responsible for knowing Hotel emergency procedures.


GUEST RELATIONS

Be readily available and approachable for all guests.

Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.

Extend professionalism and courtesy to guests at all times.

Greet guests in public areas of hotel.


OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM: 

The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Carry out all reasonable requests by leadership team.

Comply with department uniform and appearance standards.




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About this Employer

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

(561) 340-1700

191 Room Hotel

www.marriott.com

Our Hotel

Our all-suites hotel is located on beautiful Singer Island, between Jupiter and West Palm Beach. Spanning 20 floors and 191 suites, our resort features condominium-style accommodations with a full kitchen, separate living, dining and sleeping areas, private balconies with ocean views and abundant amenities. Guests can savor a delicious meal and great views at one of our three restaurants. They can go for a swim in our outdoor infinity pool or our lagoon pool with a slide. We are ready to host an event in our versatile event venues, featuring inspired catering and modern technology. Our luxury hotel on Singer Island welcomes all travelers to the West Palm Beach area in the height of style.