Posted February 20, 2021Residence Inn Pasadena Arcadia
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Residence Inn Arcadia, CA Hotel is located just minutes from Pasadena, CA - home of the Rose Parade and Rose Bowl. Stay with us and choose to visit the nearby Santa Anita Mall, take a leisurely stroll at the Huntington Library or relish in art history at the Norton Simon Museum. Back at our Arcadia, CA hotel, start your day off right with our free hot buffet breakfast. Unwind by the pool and whirlpool or cook your own steak on the outdoor grill. Mix and mingle at one of our complimentary barbeques and social hours or take advantage of our 500-sq ft meeting room for a social event and business meeting. When the day is over, relax in one of our modern, exceptionally spacious extended stay Arcadia hotel suites, each of which offers a separate living and sleeping area and a full-size kitchen with stainless steel appliances, granite countertops and complimentary wired Internet. Our pet-friendly, extended stay hotel in Arcadia truly is your home away from home.