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Housekeeping Manager

Posted February 21, 2021

Hilton Providence
Providence, RI
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About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • identity Theft Protection
  • Matching 401(k)
  • Flexible Spending Accounts
  • Vacation, Sick time and Holidays
  • AMAZING HOTEL DISCOUNTS!
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About this Employer

Hilton Providence

21 Atwells Avenue
Providence, RI 02903

(401) 831-3900

274 Room Hotel

www3.hilton.com

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a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Located in the heart of downtown Providence, Rhode Island, this stylish hotel is within walking distance of Historic Federal Hill, Providence Place Mall and Rhode Island Convention Center. Discover attractions with ease from this comfortable and sophisticated Rhode Island hotel. Travelers will discover fantastic shopping and entertainment at Providence Place Mall or they may enjoy a day out at Roger Williams Park Zoo, one of the oldest zoos in the US.

  • Central location in Downtown Providence
  • Adjacent to Dunkin’ Donuts Center and the Rhode Island Convention Center
  • Less than a mile from Providence Place Mall
  • Indoor heated pool and 24-hour fitness center
  • Breakfast, lunch, dinner or al fresco dining; on-site Starbucks®
  • 8,500 sq. ft. of flexible meeting space