What you will be doing:

As Front Desk Associate/Night Auditor you will fill a pivotal role in ensuring guest satisfaction through check-in, check-out and attentive coordination of hotel services for each guest. The Front Desk Associate will be responsible for all functions of the front desk as they relate to the daily operations of the hotel.  This position provides quality customer service and maintains a customer-focused work ethic that ensures guest satisfaction and exceeds the guests' expectations.  You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of the surrounding area. Accurately balance and audit the hotel's income and expenses for the current 24 hour period.  

Responsibilities include, but are not limited to, communications with guests and associates, telephone operations, computer operations, reservations, report gathering and interpretation, cash handling, deposits, key issuance, maintenance of public areas, and protecting guest privacy and safety when within reasonable control of the position to do so.  

The ideal candidate for this position:

Prior hotel experience a plus. Cross train for 2 shifts, 3:00PM-11:00PM and 11:00PM-7:00AM.  Please do not apply if you cannot work these shifts. Thank you.

Qualifications:

• Have one year of hotel, customer service and/or accounting experience.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have strong computer skills and brand POS experience.
• Work independently.
• Ability to multitask
• Ability to take information from various sources and determine a responsible course of action.
• Ability to remain calm during stressful situations.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rate; prepares for group check-ins, check-outs, and VIP arrivals.  Greets, registers and assigns rooms to guests. Answers phone using the hotel greeting in a prompt, efficient and friendly manner.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.  Follow up to ensure guest satisfactions.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue, assists in the preparation of all reports relevant to daily revenues.
• Completes and transmits daily management and accounting reports and supporting documents, prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Provides professional image at all times through appearance and dress.
• Stock and restock breakfast items such as food, beverage and supplies as necessary to ensure eating area is in a clean and organized manner consistent with company standards and food handling guidelines and regulations.

Work Location:

• One location

Working Days:

• Weekends Required 
• Holidays Required
• Overnight Shift 
• Hours per week 16-32
• Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Physical Demands:

• Walk, stand, push, pull, carry, lift, kneel and bend.
• Must be able to stand for the entire shift, typical shift is 8 hours
• Bending, Reaching, Stooping, lift and/or carry up to 25 lbs.