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Front Desk - Guest Experience

Posted March 30, 2021

The Ritz-Carlton, Cleveland
Cleveland, OH
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About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Cleveland

1515 West 3rd Street
Cleveland, OH 44113

+1 (216) 623-1300

206 Room Hotel

careers.marriott.com

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Experience the premier luxury hotel in Cleveland, Ohio. The epitome of Midwestern hospitality, The Ritz-Carlton, Cleveland is the only hotel in the city to receive a four-star, four-diamond rating. With indoor walkway access to Progressive Field, the Quicken Loans Arena, Terminal Tower, Horseshoe Casino and the Carl B. Stokes Federal Court House, our luxury hotel resides in the heart of downtown. Our world-class Cleveland hotel is conveniently located and provides hotel guests with convenient access to the best of Cleveland’s night life and entertainment venues.Featuring well-appointed guest rooms, casually chic dining restaurants and a 24-hour fitness center, style, sophistication and the legendary service of The Ritz-Carlton, Cleveland awaits your arrival.To see our Cleveland luxury hotel’s pictures, view the Photo Gallery. The Ritz-Carlton, Cleveland is a Tier 2 property in The Ritz-Carlton Rewards.