Shift Managers are an entry-level position into a supervisory role. This role is typically the first for most internal employees and serves as a stepping stone for your development into management. Shift Managers are a mid-level supervisory position serving as managerial support with or in the absence of Management.
Shift Managers are exemplary employees whose daily performance consistently goes above and beyond expectations. They are likely seen as an informal leader among their peers and gains respect due to their ability to perform consistently, has mastery of all positions in the department they are regularly scheduled.
The opportunity to move into the positon carries a unique set of abilities and traits. First- Is the ability and maturity to separate yourself from an hourly employee mind-set to the practice of seeing and thinking like a manager including actively and consistently supports the management team and unit objectives.
Sets the example for following unit policies and procedures. Approaches day to day duties and responsibilities in a way that positively impacts, promotes and supports Joella's core values, strengths, philosophy and mission. Demonstrates good decisions when dealing with customer concerns and issues. Adheres to dress, attendance and punctuality standards.
Has a "heads up" approach to unit deficiencies and effectively and willingly communicates suggestions for improving operational performance at all levels. (Costs, staff performance and training, customer service, housekeeping, bottom line results, etc.)
Below is a list of skill sets and traits required for the position serving as a general overview and is not intended to be exhaustive.
Knowledgeable- A prospective Shift Manager demonstrates mastery of all positions in their regularly scheduled department including some general knowledge or mastery of positions outside of their regularly scheduled department with a demonstrated desire to learn more. They also possess the ability to informally share their knowledge with others.
Professional Maturity- Shift Managers consistently demonstrate a sincere effort to continue to learn and grow in their roles demonstrating an ability in teaching others. Able to absorb set-backs and grow from mistakes. Ability to maintain the supervisory position without reverting or being drawn into an employee mindset. Draws the line between themselves and employee without being over-bearing.
Drive and Initiative- Shift Managers (even those who may not wish to consider positons of advancement) enjoy the responsibility in their roles and desire to consistently be held accountable. They have the daily drive to do their very best showcasing themselves as an intricate part of the management team and staff in general while leaning more.
Motivational and Inspiring- Shift Manager's energy or lack thereof can make or break morale and affects staff's performance in the unit. Effective Managers are team players able to guide and manage everyone's strengths to get the job done at a high level. Acting as a cheerleader when needed and recognizing exceptional performance.
Successful Shift Managers are ones who are able to engage employees with successful outcomes and can effectively teach others vs. jumping in and doing their jobs for them when they see someone struggling. Shift Managers should have a sincere mentorship approach so their coaching efforts are effective and well received.
Essential Job Functions
Demonstrate management duties of coaching, training, delegation, communicating to staff when managers aren't present, steps in where and when necessary.
Supports the management of duty by supervising a designated or multiple areas of the unit.
Can effectively open and close the unit.
Completes all checklists and tools consistently daily
Understands, follow and coaches all Health Dept. standards and guidelines.
Recognizes unsafe conditions in the unit and reacts with urgency to eliminate and provide solutions to permanently resolve.
Provide feedback on employee performance to the General Manager.
Ensure customer service standards and customer needs are met. Refers high-impact customer service issues to the appropriate manager for resolution.
Write portion of the schedule assigned by GM
Maintains housekeeping and takes ownership of areas assigned by GM
Cash handling standards are being maintained daily
Provide employee training including a "train the trainer" awareness and approach.
Professional in dress, communication and promoting change.
Schulte Restaurant Group is an Equal Opportunity Employer