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Housekeeping Manager

Posted February 25, 2021

Renaissance Waterford Oklahoma City Hotel
Oklahoma City, OK
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About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • identity Theft Protection
  • Matching 401(k)
  • Flexible Spending Accounts
  • Vacation, Sick time and Holidays
  • AMAZING HOTEL DISCOUNTS!
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About this Employer

Renaissance Waterford Oklahoma City Hotel

6300 Waterford Boulevard
Oklahoma City, OK 73118

(405) 848-4782

196 Room Hotel

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Situated within easy reach of Nichols Hills and downtown Oklahoma City, our boutique hotel surrounds visitors with dynamic destinations including Oklahoma City Zoo, Penn Square Mall and Cox Convention Center. Following an active day of work or play, guests can feast on mouthwatering fare paired with their favorite wine or cocktail at Ember Modern American Tavern, our on-site restaurant open for breakfast, lunch and dinner. We also feature a 24-hour fitness center, racquetball court and outdoor pool, perfect for unwinding while swimming laps under the stars. When it's time to call it a night, guests can retire to our richly appointed accommodations featuring attentive room service, plush robes and mini-refrigerators. We are ready to host a conference or social celebration and make it an affair to remember in one of our event venues designed to excite the senses.