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2nd Shift Guest Service Agent/Night Auditor

Posted April 5, 2021

SpringHill Suites Louisville Airport
Louisville, KY

About This Job

Position Scope:

To assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service and hospitality at all times.

Qualification Standards:

Will require good communication and typing and computer skills.  Will need to be organized, flexible and outgoing. Must be able to handle multiple tasking.


  • Thorough knowledge and ability to perform the Guest Service Agent Description and Duties.
  • Balances GSA Transactions for the given day. Must correct and/or adjust mis-posting or mistakes to allow the Transactions to balance.
  • Balance Restaurant and Banquet Transaction for a given day. Must correct and/or adjust mispostings or mistakes to allow the Transactions to balance.
  • Fill out and distribute appropriate reports and statements and forward copies to the appropriate members of management and to Commonwealth Hotels.
  • Should have General Knowledge of the Systems that effect Front Office and F&B.
  • Verify Wake Up Calls on Nightly basis.
  • Ensure that express check outs and newspapers are delivered to appropriate guest.
  • Be able to invoke contingency plans for Disasters and/or Unusual Occurrences.
  • Notify appropriate management, security and local authorities when unusual or illegal behavior is going on within the hotel.

Key Result Areas:

*Building Sales

Closes Reservations

Perfect Sells

Closes Walkups


Yield Management

*Knowing Your Job

Life Safety 



*Controlling Cost

Time Management

100% Satisfaction

*Satisfying Our Guest

GSRS Ratings

Guest Recognition

Knowledge of Hotel

Knowledge of Area

Eye Contact

Handles Guest Complaints

Meet/Exceed Guest Expectations

Telephone Etiquette

People Skills

*Having a Winning Attitude

Positive Attitude


Sense of Urgency



Team Player





Friendly towards Guest/Associates


  • Keep up-to-date all current information regarding your department, as well as other departments
  • Attend all Department and General Meetings
  • Know all emergency and safety procedures for the hotel
  • Never give out any guest or associate information
  • Maintain the cleanliness of the front desk area, as well as, the whole hotel

About this Employer

SpringHill Suites Louisville Airport

820 Phillips Lane
Louisville, KY 40209

(502) 361-9009

120 Room All Suite

Our Hotel

SpringHill Suites Louisville Airport is the ideal choice among hotels in Louisville, KY for business trips, vacations, and events. We offer an incredible location next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, adjacent to the Louisville International Airport, and much more. As one of the most conveniently located Louisville, KY hotels, SpringHill Suites is minutes from YUM Brands Headquarters and the University of Louisville. Enjoy premium amenities like a 24-hour shuttle service, 24-hour fitness center, indoor pool, and complimentary HOT breakfast. We offer 120 over-sized suites featuring 25% more space than traditional hotel rooms. In-room amenities include a microwave, mini-fridge, coffee maker, sofa bed, large work desk, high-speed Internet, plush bedding, and flat-panel TV. With plenty of meeting space, our hotel is the ideal venue for events up to 60 guests.