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Guest Services Representative

Posted February 20, 2021

Hampton Inn Minneapolis/St. Paul-Woodbury
Woodbury, MN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn Minneapolis/St. Paul-Woodbury

1450 Weir Drive
Woodbury, MN 55125

(651) 578-2822

64 Room Hotel

hamptoninn3.hilton.com

At A Glance

The Hampton Inn Minneapolis/St. Paul-Woodbury hotel, nestled in suburban Woodbury, is only two miles from 3M and 10 miles from downtown St. Paul, Minnesota’s capital.

Our neighborhood is home to 3,000 acres of parks, over 100 miles of trails, and many corporate businesses. Travelers can discover shopping at Tamarack Village or travel to Woodbury Lakes. Stillwater offers shops, restaurants, and entertainment as well as paddle wheel riverboats and gondolas on St. Croix. We're also close to Xcel Energy Center.

Our cozy guest rooms feature free WiFi, a workspace, and a refreshing Hampton bed®. Guests can wake up to Hampton’s free hot breakfast or grab a nutritious Hampton On the Run® Breakfast Bag, available Monday through Friday. We provide a business center and an indoor saltwater pool with whirlpool. 

  • Newly renovated Woodbury, MN hotel near Xcel Energy Center
  • Near Minneapolis/St. Paul and Stillwater attractions
  • Close to Woodbury Central Park, featuring a 16 ft. waterfall
  • 63 guest rooms and accessible rooms
  • Heated saltwater pool and whirlpool
  • Free 24-hour business center