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Guest Service Representative - Graduate Iowa City

Posted February 20, 2021

Graduate Iowa City
Iowa City, IA
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About This Job

Graduate Hotels®, is seeking a Guest Service Representativeto join Graduate Iowa Cityand its wonderful team of hospitality enthusiasts.    

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.  

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com

Graduate Hotels is an Equal Opportunity Employer.

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About this Employer

Graduate Iowa City

210 South Dubuque Street
Iowa City, IA 52240

(319) 337-4058

231 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Iowa City is more than just a place to lay your head. While you’re with us, tee off in our Topgolf Swing Suite, grab a cocktail at our laid-back throwback, Gene’s, and sip an espresso at Poindexter Coffee, Graduate Hotels’ coffee concept. We’re the perfect spot for Hawkeyes – and their dogs! Pets stay free at Graduate Hotels.

We are proudly perched on the Ped Mall and a twenty-minute walk from Kinnick Stadium, just ‘cross the river from campus. We’re home team for Hawkeye games or a downtown caucus. The cafe is ripe for riffing on policy and opinion over cocktails and coffees and our bar is stocked with downhome vibes and tapped for fun.

With more than 9,000 square feet of meeting and event space, our hotel has a large ballroom, flexible event space, breakout rooms and a boardroom designed to accommodate groups up to 600 for weddings, social gatherings, receptions, corporate meetings and much more.