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Front Office Manager

Posted March 28, 2021

Comfort Inn & Suites Paris
Diana, TX
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About This Job

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Comfort Inn & Suites Paris

3035 NE Loop 286
Diana, TX 75640

(903) 785-0089

56 Room Hotel

www.choicehotels.com

Our Hotel

Travelers can explore “the second-largest Paris in the world” during your stay with us at the Comfort Inn & Suites® Paris hotel in Paris, TX near Paris Junior College.

Amenities include:

  • Free WiFi
  • Free hot breakfast
  • Free outdoor parking
  • Indoor heated pool
  • Fitness center

Guest rooms feature:

  • Microwave and refrigerator (some rooms)
  • Sofa bed
  • Coffee maker
  • Work desk
  • Flat-panel TV

This smoke-free family hotel in Paris, TX is minutes from historic downtown and a variety of attractions, making it easy for you to discover this Texas city. Nearby points of interest include:

  • Santa Fe-Frisco Union Depot Train Station and Museum
  • Sam Bell Maxey House State Historic Site
  • Pat Mayse Lake
  • Texas-sized replica of the Eiffel Tower topped with a cowboy hat
  • Paris Regional Medical Center

At our hotel in Paris, TX, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation with cozy accommodations, friendly service and a variety of amenities.