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Guest Service Agent

Posted March 28, 2021

Holiday Inn New York City - Wall Street
New York, NY
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn New York City - Wall Street

51 Nassau Street
New York, NY 10038

(212) 227-3007

113 Room Hotel

www.ihg.com

Our Hotel

All the excitement, power and history of New York City seem to gravitate around the Holiday Inn® Hotel New York City - Wall Street. After all, we are close to the engine that drives the country's economy: Wall Street.

Just blocks from the Financial District, our hotel is also only a short walk from many other amazing sights, such as City Hall, Battery Park and the World Trade Center. Our hotel's Lower Manhattan location puts visitors just a mile from the ferry that takes them to the Statue of Liberty and Ellis Island. Little Italy, Chinatown, SoHo, the Brooklyn Bridge and Tiffany & Co's Wall Street store are also a quick walk from the hotel's front door.

Lower Manhattan business travelers find that we're within blocks of the New York Stock Exchange and the Financial District. Our hotel has free high-speed, wired and wireless Internet access, so guests can keep on top of work and the latest news. When travelers stay at the Holiday Inn® Hotel NYC Wall Street, they'll be close to many of the city's major subway lines, making it a "piece of cake" to get to their meetings on time. 

After a day of meetings or sightseeing, The BullPen Bar & Grille is a great place for guests to relax and enjoy delicious food and specialty drinks.