Search 19,316 current hospitality jobs

Bell Captain

Posted March 28, 2021

Hilton Daytona Beach Oceanfront Resort
Daytona Beach, FL
Apply

About This Job

Overview

Opportunity:  Bell Captain

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Potential Career Path

Concierge/Front Office Manager­– AGM – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
  • Maintain security of and accurate records for all guest room keys issued to bell and door staff.
  • Accommodate guest requests in an accurate and efficient manner.
  • Coordinate group luggage requirements.
  • Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
  • Ensure that pertinent information is documented in the log book daily.
  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guests to hotel rooms.
  • Provide an overview of guest room, hotel services and amenities. 
  • Make deliveries to guest rooms.
  • Assist guest with room changes.
  • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous experience working in a related function in a hotel required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Apply

About this Employer

Hilton Daytona Beach Oceanfront Resort

100 North Atlantic Avenue
Daytona Beach, FL 32118

(386) 254-8200

744 Room Resort

www3.hilton.com

At A Glance

Set in the heart of the Ocean Walk Village on the ‘World’s Most Famous Beach,' Hilton Daytona Beach Oceanfront Resort offers stunning views of the Atlantic Ocean and easy access to the thriving seaside attractions and the business district in Daytona Beach. Guests can step out onto the beach for a day in the sun, or relax by the outside pool with a refreshing cocktail in hand. We offer diverse dining options and fun daily activities – no need to leave the hotel!

  • Set in the heart of Ocean Walk Village, 15 min from Daytona Airport
  • 744 rooms and suites with ocean or waterway views
  • Spa, fitness center, whirlpools, two outdoor pools and Kidszone
  • Seven diverse restaurants and lounges
  • 60,000 sq. ft. of meeting space, ideal for weddings or conferences
  • Steps from 200,000 sq. ft. Ocean Center Convention Complex