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Front Office Manager

Posted February 26, 2021

Residence Inn by Marriott Kansas City Olathe
Olathe, KS
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About This Job

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Residence Inn by Marriott Kansas City Olathe

12215 S. Strang Line Road
Olathe, KS 66062

(913) 829-6700

90 Room Extended Stay

www.marriott.com

Our Hotel

Travel becomes a breeze when you reserve at Residence Inn Kansas City Olathe. Our extended-stay hotel is ideal for leisure and business travelers who want to feel at home during their stay. We're located near popular attractions including Stone Pillar Vineyard & Winery and Oak Park Mall. Large corporations close to our hotel include Exxon, John Deere, CenturyLink, Husqvarna, Pepsi, Aldi and Garmin. Upon arrival, retire to our spacious suites appointed with fully equipped kitchens, distinctive living areas and ergonomic workspaces. During your stay, enjoy complimentary high-speed Wi-Fi and a full hot breakfast buffet. After a day full of sightseeing, unwind at the outdoor courtyard where you can grill or sit by the fire with snacks from The Market. When downtime arises, head to our fitness center for a brisk but meaningful workout and then visit our indoor pool and jacuzzi for a refreshing dip.