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Guest Service Agent

Posted April 27, 2021

Holiday Inn Express & Suites Texarkana East
Texarkana, AR
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Express & Suites Texarkana East

5210 Crossroads Parkway
Texarkana, AR 71854

(870) 216-0083

88 Room Hotel

www.ihg.com

Our Hotel

Straddling the state line of Texas and Arkansas, Texarkana is filled with friendly people that offer small town, southern hospitality but with the amenities of a city.

When you stay at the Holiday Inn Express® Hotel & Suites Texarkana East, just off I-30 and Stateline Ave, you're conveniently located near the crossroads of I-30, I-49, Hwy 71, Hwy 67, and Hwy 82, for easy access to wherever you may be heading.

Our Texarkana, AR hotel has excellent amenities, including Free Express Start Breakfast Bar, the NEW Tuesday and Thursday Guest Appreciation reception, an indoor pool and whirlpool, 24-hour fitness center, 24-hour business center, Suite Shop, free high-speed wireless internet, smoke free rooms, and 1200 sq ft meeting space.

Whether you are in town to visit family and friends or to close an important business deal, there is plenty for you to see and do like see an exhibit at the Regional Arts Center, watch a performance at the Perot Theatre, or shop for the day at Central Mall. Let’s not forget the large selection of restaurants located nearby.