Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giogio's, our newly renovated bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.
The Language of Luxury, Service and Serenity
The full-time F&B Supervisor will assist and support the team in creating a memorable dining experience according to the standards of LHW and Hotel Granduca, while exceeding our guests' expectations.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
Demonstrate a positive attitude and genuine passion for providing excellent service
Maintain oversight and assist with all F&B Outlets duties, including Banquets
Assist with training and development of F&B outlets and Banquets team
Maintain visibility on floor and be ready to assist with hosting, bussing and serving
Promptly greet and seat guests with the warmth and courtesy reflective of Hotel Granduca
Assist with monitoring and ordering inventory for F&B
Adhere to the handbook policies and Standard of Appearance
Adhere to the Core Values and 3 Steps of Service
Maintain a professional presence and cordial demeanor
Comply with all statutory, OSHA, sanitation regulations relating to F&B operations
Adhere to the Cash Handling policy and secure an accurate bank
Ensure cleaning, disinfecting and sidework are complete for each shift
Promptly address guest concerns and implement standards to improve service
Practice service excellence according to LHW Standards
Perform other duties as assigned
Minimum High School Diploma or equivalent
At least 2 years' experience in F&B supervisory role in a full service luxury hotel or fine dining restaurant
Genuine care and passion for service excellence
Excellent work ethics, time management skills and ability to multi-task
Proficiency with Microsoft programs - Word, Excel, Powerpoint
Excellent command of English and ability to understand and follow directions
Experience with Aloha POS system
Knowledge of wines and liquors
TABC and Food Handler's permit
Effective decision making abilities coupled with sound judgement
Ability to analyze and interpret the needs of guests and offer appropriate options and solutions
Excellent email and telephone etiquette and interpersonal skills
Availability to work required shifts - AM, PM, weekends and holidays
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.