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Front Desk Agent

Posted March 22, 2021

Courtyard by Marriott Indianapolis Airport
Indianapolis, IN

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard by Marriott Indianapolis Airport

2602 Fortune Circle East
Indianapolis, IN 46241

(317) 248-0300

151 Room Hotel

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Our Hotel

Located just 9 miles away from the Indianapolis International Airport, you'll enjoy hassle-free travels between the airport and our hotel when you use our complimentary shuttle. Visit popular nearby attractions such as the Indianapolis Motor Speedway, Indianapolis Zoo, Indianapolis Children's Museum and Lucas Oil Stadium. Settle into our stylish rooms and suites featuring plush bedding, complimentary high-speed Wi-Fi, ergonomic workstations and flat-panel TVs. During free time, fit in exercise at our fitness center and take a swim in our indoor pool. Head to The Bistro, our on-site restaurant, for breakfast and dinner and grab a quick snack or beverage at The Market, our hotel's convenience store. Reserve one of our three event rooms if you'll be hosting a business or social event in Indiana. Expect a rewarding travel experience when you make Courtyard Indianapolis Airport your home base.