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Front Desk / Guest Service Agent

Posted January 29, 2021

Courtyard Lake George
Lake George, NY
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Excellent opportunity to join our team!

About This Job

Located in upstate New York, the Lake George Courtyard features 119 stylish guest rooms and suites with awe-inspiring views of the Adirondack region. Featuring eight distinct meeting rooms, an indoor pool, a modern fitness room, and an onsite restaurant, the Lake George Courtyard is an ideal getaway for guests! Professionally managed by Urgo Hotels & Resorts our company offers excellent benefits, training and growth opportunities, and an engaging work environment.

Primary duties of the Front Desk / Guest Service Agent: greet and register guests, provide prompt and courteous services, and close out guest accounts upon completion of stay.  You will assist guests efficiently and courteously in all functions, while projecting high standards of service and professional hospitality at all times. The ideal candidate will be well organized, goal oriented, and looking to be part of an exciting team!  

We have implemented and enforce strict safety protocols throughout our hotel, to ensure a safe environment for associates and guests.  

Requirements:

Excellent communication skills, and proven customer service experience required.

FOSSE and/or Marriott hotel experience preferred.

Maintain accuracy in cash handling procedures, including hotel credit, cash in advance and check cashing procedures.

Take proactive approaches when dealing with guest concerns, to ensure complete guest satisfaction.

Create an environment to ensure each guest has a positive experience while staying at our hotel. 

Full-time position working either 7am-3pm or 3pm-11pm.

Must be able to work a flexible schedule including some evenings, weekends and holidays.

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About this Employer

Courtyard Lake George

365 Canada Street
Lake George, NY 12845

(518) 761-1150

119 Room Hotel

www.marriott.com

Our Hotel

Located in upstate New York, our hotel features a beautiful mountain view of the Adirondack region. During a stay, travelers can visit a series of popular attractions including the thrill rides of Six FlagsĀ® Great Escape or the snowy slopes of Gore Mountain Ski Center. After an adventure, guests can retire to our rooms and suites boasting a welcoming ambiance created by our stylish decor and plush beds that inspire a good night's sleep. We offer complimentary high-speed Wi-Fi, wall-mounted TVs and breathtaking views are also featured in our accommodations. Home to flavorful American cuisine, Peak 365 is the perfect place to enjoy breakfast and dinner. Guests can maintain their workout routine while at our hotel thanks to our fitness center with cardio machines, free weights and exercise balls. Our indoor pool boasts the perfect setting to take a dip or swim laps, regardless of the season.