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Operations Manager

Posted May 14, 2021

Holiday Inn Express & Suites Texarkana East
Texarkana, AR
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About This Job

Overview

Opportunity:  Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Position will work shifts covering front desk and cleaning rooms as needed.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Express & Suites Texarkana East

5210 Crossroads Parkway
Texarkana, AR 71854

(870) 216-0083

88 Room Hotel

www.ihg.com

Our Hotel

Straddling the state line of Texas and Arkansas, Texarkana is filled with friendly people that offer small town, southern hospitality but with the amenities of a city.

When you stay at the Holiday Inn Express® Hotel & Suites Texarkana East, just off I-30 and Stateline Ave, you're conveniently located near the crossroads of I-30, I-49, Hwy 71, Hwy 67, and Hwy 82, for easy access to wherever you may be heading.

Our Texarkana, AR hotel has excellent amenities, including Free Express Start Breakfast Bar, the NEW Tuesday and Thursday Guest Appreciation reception, an indoor pool and whirlpool, 24-hour fitness center, 24-hour business center, Suite Shop, free high-speed wireless internet, smoke free rooms, and 1200 sq ft meeting space.

Whether you are in town to visit family and friends or to close an important business deal, there is plenty for you to see and do like see an exhibit at the Regional Arts Center, watch a performance at the Perot Theatre, or shop for the day at Central Mall. Let’s not forget the large selection of restaurants located nearby.