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Front Desk - Guest Experience Specialist

Posted March 22, 2021

Residence Inn Cypress Los Alamitos
Los Alamitos, CA

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Residence Inn Cypress Los Alamitos

4931 Katella Avenue
Los Alamitos, CA 90720


155 Room Hotel

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The Residence Inn® Cypress Los Alamitos Hotel is located in the heart of Orange Country, California and provides just what you need to maintain your normal pace when planning an extended stay in Los Alamitos, CA. You’ll enjoy a newly-renovated, state-of-the-art lobby designed with a variety of comfortable spaces, making it easy to hold impromptu meetings and offering complimentary Wi-Fi and The Market where you can refuel. Our Cypress hotel’s spacious guest suites each feature a sectional sofa, ergonomic desk, chic bathroom and a contemporary color scheme complements each suite’s separate spaces for eating, sleeping and working. Take advantage of your fully-equipped kitchen when you so choose, but don't miss our free hot breakfast in the morning, featuring various fresh, healthy selections. Finish your day at our evening social hour with complimentary drinks and light fare. At our Residence Inn Cypress Los Alamitos, CA Hotel, we give you everything you need to maintain your balance and thrive.