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Guest Attendant Captain (Leadership Role)

Posted March 29, 2021

The St. Regis Deer Valley
Park City, UT
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About This Job

JOB SUMMARY

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Deer Valley

2300 Deer Valley Drive East
Park City, UT 84060

(435) 940-5700

174 Room Hotel

careers.marriott.com

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The St. Regis Deer Valley is ideally situated in Park City's desirable gated community, above the historic mountain town. Its slopeside setting offers seamless ski-in, ski-out access to Deer Valley Resort’s® legendary 1,825 acres. It is also within minutes of Park City Mountain Resort and The Canyons, two more of Utah's most celebrated ski areas. Nearby, on the other side of the mountains, Jordanelle Reservoir and State Park offer a gorgeous setting for boating activities. The area flourishes in all four seasons, from its deep powder snow and the Sundance Film Festival in the winter to the beauty of mountain wildflowers in late spring and early summer.

Beyond winter's downhill skiing, snowboarding, cross-country skiing, snowmobiling, ice skating, snowshoeing, tubing, and horse-drawn sleigh rides, guests will find abundant outdoor pursuits from spring through fall, including: hiking and biking, world-class fly fishing, spectacular golf courses, a variety of concert series, and hot-air balloon rides.

The Utah Olympic Park: This year-round world-class facility was designed to develop athletes in winter sports through competition, training, and recreational programs. The Utah Olympic Park also offers bobsled and luge rides on the Olympic track and houses the Alf Engen Ski Museum, 2002 Eccles Olympic Winter Games Museum, retail shop and theater.