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General Manager

Posted February 2, 2021

TownePlace Suites
Wilmington, OH
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About This Job

The TownePlace Suites by Marriott in Wilmington , Ohio is seeking a General Manager to open our hotel


General Manager Position Summary
The General Manager manages all aspects of the hotel including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company.

General Manager Essential Duties and Responsibilities:

  • The General Manager manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of the brand and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
  • Maintains a professional and high-quality service-oriented environment.
  • Uses problem-solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
  • Informs all staff of daily activities, group, and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
  • Responsible for scheduling within labor guidelines
  • Responsible for managing operating expenses and purchasing for all operations departments
  • Responsible for monthly and weekly revenue/expense forecasting
  • The General Manager participates in preparing annual revenue and expense budgets
  • Hire, train, and develop team members
  • Responsible for Sales and Revenue strategies; working closely with sales team
  • Weekly/Monthly communication processes to owners
  • Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel
  • The General Manager works closely with all departments to improve guest services
  • Monitor performance of departments by consistently completing room and public area inspections
  • Coordinates daily activities with the hotel management team
  • Works closely with all departments to ensure proper key controls and safety measures are maintained at all times
  • The General Manager adheres to bank records, account receivables/payables, and other procedures to ensure accurate and timely collections
  • Follows company policies and procedures at all times
  • Other duties as assigned by supervisor or management.


Requirements:

  • Two plus years of Marriott Experience as general manager or equivalent
  • At least 1 year of hotel management

compensation: 42,000 - 45,000 plus bonus

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About this Employer

TownePlace Suites

175 Holiday Dr
Wilmington, OH 45177

96 Room Extended Stay

Managed By

Brand new Towneplace Suites by Marriott located in the heart of Wilmington, Ohio