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Guest Service Manager

Posted February 2, 2021

Hilton Garden Inn Indianapolis Downtown
Indianapolis, IN
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About This Job

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Guest Service Manager to join our team.   The Guest Service Manager will work closely with the hotel’s front office team.

Responsibilities include but are not limited to:

  • Managing the day to day operations of the entire Front Office
  • Managing rooms
  • Scheduling and training staff
  • Coaching & counseling
  • Ensuring the highest levels of guest satisfaction are in compliance with company standards.
  • Resolving customer complaints
  • Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
  • Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.

Minimum Requirements:

  • Must have thorough knowledge of all aspects of hotel operations.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment.
  • Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships.
  • Ability to walk and stand for hours at a time.
  • Possess drive to create a fun, rewarding and professional work environment.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • College degree preferred or equivalent combination of education and experience.
  • Valid Driver’s License or CDL required
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About this Employer

Hilton Garden Inn Indianapolis Downtown

10 East Market Street
Indianapolis, IN 46204

(317) 955-9700

Managed By

A hotel in the heart of downtown Indianapolis, Indiana

Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Located in the heart of downtown Indianapolis, we are a short drive to the Indianapolis Airport and Indianapolis Motor Speedway, and close to corporations including AT&T and Simon.

Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas.

Enjoy all-day dining in the Great American Grill®. Have a glass of wine in the Pavilion Lounge, order room service or purchase a frozen dinner from the Pavilion Pantry®. Maintain your fitness regimen; work out in the fitness center or take a dip in the indoor pool.

If meetings are on the agenda, our modern Indianapolis hotel caters to your needs. Host an event for up to 120 guests and make use of our 24-hour business center.