Who this job will appeal to

Service professionals with a passion for providing outstanding service and creating memorable customer experiences. If you enjoy wearing a smile and making others feel special, this may be the position for you! If interested, please apply in person at 1032 Hampton Inn Way, Jacksonville, NC or submit resume online. 

The ideal candidate for this position

Our ideal candidate will be passionate about customer service and being the face of the hotel. Developed multitasking skills and possess basic computer/Microsoft Office skills. 

FUNCTION:

Assists the Front Desk Supervisor in completing the daily operational activities of the hotel’s Front Desk within the established guidelines to standards, and to ensure total guest satisfaction.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.
• Prepared for guests at all times. (Attention to all details).
• Take ownership of environment, (people, property, etc.)
• Achieves financial goals.
• Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Assists in compiling and preparing financial reports; including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising in details of work. Attend meetings to obtain pertinent information.
• Performs front desk duties such as guest check-in, check-out, cash handling, accept and record vouchers, and other forms of payment.
• Monitor lobby traffic and make adjustments.
• Attend other hotel meetings as deemed necessary.
• Investigates guest complaints.
• Participates and/or steers the hotel Safety Committee.
• Ensures that Quality Standards and Services are maintained for Property, Product, and People.
• Provide assistance to other front desk staff.
• Manages Guest Service Relations, Training, and Guest Response processes.
• Communicates daily with other management, department heads and employees to ensure proper operating procedures are in compliance.
• Must be able to work all shifts.
• Ensures Security for the hotel’s customers and property assets.
• Remains current on business trends and local activities, including the competitive market.
• Enforces established policies and procedures for the hotel.
• May be required to work a varying schedule.
• Assists in check-in / check-out of guests or any related guest service activity.
• Perform room inspections which require bending, stooping, reaching overhead and moving throughout guest floors.
• Perform other duties as requested.
• Supports hotel’s training needs and efforts.
• Responsible for performing “other duties” as assigned by management.
  REQUIREMENTS:
• Hospitality Experience.
• Excellent written & verbal communication.
• Must speak, read and write English.
• Must understand and maintain confidentiality in all circumstances.
• Strong analytical, problem solving & organizational skills.
• Ability to multitask in fast paced demanding environment.
• Microsoft Office skills required.

GROOMING/UNIFORMS 

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

TECHNICAL EXPERIENCE:

• Must have thorough knowledge of all operating departments for limited service hotel operations.
• Must have considerable knowledge of computer systems for guest registration, reservations, reporting and etc.
• Must have above average financial comprehension to understand and interpret numbers as they apply to operations in hotels.
• Must have the ability to effectively deal with internal and external customers, some whom will require high levels of patience, tact and diplomacy to defuse anger, and resolve conflicts.
• Must be well groomed in uniform or business attire.
• CPR Certification and/or First Aid Training preferred.
  PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:     
• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues.
• Work in cold & hot temperatures.

SAFETY REQUIREMENTS 

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

NOTICE: 

Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.