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Door Attendant

Posted March 29, 2021

The St. Regis Chicago
Chicago, IL
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About This Job

This breathtaking 393 unit Ultra-Luxury Residence soars high above the Chicago skyline at 101 levels and views as far as the eye can see!

JOB SUMMARY

The Residences Ambassador will build strong owner relationships, from understanding their decision to purchase a luxury branded residences to ensuring every service and offering exceeds expectations.  Ambassadors are proactive on what is anticipated or needed before it is even requested by an owner or guest.  In this way we take care of every aspect of our Owners’ by giving them back the luxury of time. 

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Chicago

363 East Wacker Drive
Chicago, IL 60601

Hotel

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Iconic 5-Star Luxury Hotel 


The St. Regis Chicago will offer an uncompromising level of bespoke and anticipatory service for all of its guests and condominium owners. Combining classic sophistication with a modern sensibility, the 5-star hotel will feature 191 guest rooms and several exquisite dining options offered by the world renown Alinea Group.  Opening in 2021.