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F&B Reservations Agent

Posted February 22, 2021

Sheraton Cairo Hotel & Casino
Cairo, Egypt
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Cairo Hotel & Casino

Galae Square, PO Box 11
Cairo
Egypt

+20 2 33369800

650 Room Hotel

www.marriott.com

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Our Hotel

Located on the banks of the River Nile, Sheraton Cairo Hotel & Casino offers effortless service, luxury facilities and modern accommodation in the heart of Cairo, Egypt. All of our accommodation offers stunning views across Cairo, while most rooms have private balconies. Those wishing to have more space can upgrade to our Club Level hotel rooms with Lounge access, or to one of our suites with separate sleeping and living accommodation. Stylish amenities are including in all hotel rooms, including free Wi-Fi and bottled water. Guests can select from a variety of international and local dining options, including 24-hour room service and a popular Italian restaurant. If you are looking to host a business meeting or special event, our hotel has an array of inspiring and flexible spaces, complete with the latest technology and bespoke planning services to ensure a successful day. As well as the outdoor pool, leisure facilities include a 24-hour fitness center and rejuvenating spa with a wide variety of treatments.