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Hotel Front Desk Supervisor

Posted February 8, 2021

Hampton Inn & Suites Albany Downtown
Albany, NY

About This Job



Exciting Opportunity at Busy Downtown Hotel!




Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States.  We currently have 18 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth.  We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.  Due to growth, we are always looking for quality professionals to assist in our rapid expansion.

Seeking an Assistant General Manager/Front Office manager on behalf of the Albany Hampton Inn in Albany, NY.

We are seeking an individual who embody the core values that are integral to our success:

Transparent & Accountable

Humble, Respectful & Dedicated

Embrace Opportunity 

Create Value for Stakeholders

Family Matters

The qualified candidate will have a minimum of 3 years of hotel management experience at the AGM or FOM level with an emphasis on guest service, team member development and training, organization and detail-oriented and ensuring guest satisfaction at every level. The candidate must also have the following skills:

Key duties include:

* Effective scheduling of all front desk staff members to fall within budgeted guidelines.

* Responsible for training and motivating staff.

* Support the General Manager and function as manager on duty in their absence.

* Responsible for maintaining guest satisfaction at acceptable levels.
* Candidate must be "hands on" with a strong work ethic

* Ability to lead by example, coach and mentor team members

* Strong organizational skills

* Excellent communication skills to clearly communicate with all staff members

* Desire to work as part of a team

* Excellent problem resolution skills

* Experience in all front desk operations

* Experience in housekeeping operations

* Experience as Manager on Duty during high occupancy periods.

The ideal candidate must be high-energy and have the ability to think outside the box. Responsibilities include management of the front desk operation, including night audit. Additional responsibilities include support of the housekeeping operation, assistance with payroll and human resources, maintenance, and food and beverage operations. 

Education / Experience

* At least 3 years of hotel operations management experience, preferably with experience at the AGM or GM level.

* Prefer Hilton brand experience

* High school diploma, prefer college degree.

Key Job Requirements

* Candidate must be "hands on" with a strong work ethic

* Must be willing to work flexible schedules based on business levels including nights and weekends as needed

* Must be detail oriented and have strong follow-through skills

* Must be able to handle multiple tasks in a fast-paced environment

* Must have a strong sense of personal and professional accountability and accept responsibility for actions.

* Possess the ability to understand budgets, staffing models and cost controls.

* Basic math skills

* Fluent in English, multi-lingual is a plus


About this Employer

Hampton Inn & Suites Albany Downtown

25 Chapel Street
Albany, NY 12210

(518) 432-7000

165 Room Hotel

At A Glance

Welcome to Hampton Inn & Suites Albany-Downtown. Corporate travelers can experience easy access to the New York State Capitol, state and federal offices, and many banks are only blocks from our Albany hotel.

Enjoy exhibits at the Albany Institute of History and Art or take a walking tour of the buildings, monuments and art collections in the Empire State Plaza. For a different perspective, the Hudson River offers several watersport options. Washington Park is a haven for outdoor recreation such as jogging, fishing, bird watching and picnicking. View the statues or enjoy a concert at the Lakehouse amphitheater.

Browse the boutiques and specialty stores along Lark Street. The Theatre Arts District is also within easy walking distance of our downtown Albany hotel. Attend a sporting or performing arts event at the Times Union Center. The State University of New York at Albany, Siena College, and Rensselaer Polytechnic Institute are within easy driving distance.

Reserve one of our 165 guest rooms and suites featuring king- or queen-sized beds. Suites provide a separate bedroom, kitchen or wet bar, with amenities such as a sofa bed, whirlpool tub, 42-inch HDTV, mini-refrigerator, and microwave. Connect to free WiFi access to surf the web or check email. Get some work done at the large desk or set up your laptop on the convenient lap desk. Enjoy over 70 premium cable channels and get a great night’s sleep in a clean and fresh Hampton bed®.