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Guest Services Representative

Posted February 8, 2021

Lorenzo Hotel
Dallas, TX
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The Lorenzo Hotel - Where Art and Hospitality Meet

About This Job

The Lorenzo Hotel, an art-centric boutique hotel in the heart of Dallas is looking for new talent 


Job overview


To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages.  Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

The ideal candidate for this position

The ideal candidate for this job will have knowledge of SMS HOST - property management system

The ideal candidate will have a minimum of 1 year Guest service experience in a comparable luxury hotel


What you will be doing


  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. 
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests’ accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collect payment and make change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.  
  • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP.  Account for all cash and make deposits in accordance with hotel and company policies.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in the hotel safe or safe-deposit box.
  • Other duties as assigned.

EOE

compensation: $13/hr and great benefits: free lunch, free uniform, free parking and 100% matched 401K

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About this Employer

Lorenzo Hotel

1011 South Akard Street
Dallas, TX 75215

(214) 273-3000

237 Room Hotel

www.lorenzohotel.com

Welcome to Lorenzo Hotel

The Lorenzo, a boutique hotel concept, is an ideal option for business and leisure stays in the heart of Dallas, Texas, and within walking distance of the Dallas Convention Center.

Located in the Cedars district, enjoy this art-centric modern, hip setting with breathtaking views of the Dallas skyline. Lorenzo is the perfect place to unwind from the city’s frantic rhythm.