Posted August 4, 2021Winstar World Casino Hotel
This is a challenging and rewarding opportunity! We offer a competitive salary and full benefits package!
Responsible for supporting all aspects of the operation including guest and employee satisfaction, Front Office, Loss Prevention, Housekeeping, Engineering, Accounting, and Human Resources. Assists all Department Heads in leading the team in the development and implementation property-wide.
Ensures all team members meet or exceed all hotel standards/requirements.
Oversees the overnight operation of all property departments.
Wears and maintains appropriate business attire.
Makes procedural recommendations and maintains standards of guest services as established by the General Manager.
Review/Research TripAdvisor page on a daily basis and responds to guest or other managers as needed.
Stays readily available/approachable for all employees.
Leads by example demonstrating self-confidence, energy, and enthusiasm.
Respond to guest inquiries and coordinate special arrangements and requests in any hotel outlets.
Assists team supervisors with constructive coaching and counseling.
Perform line employees job functions as needed under high volume and emergency situations.
Solicits feedback from guests and staff for continuous improvement.
Investigates guest complaints and responds to guest in a timely manner to ensure satisfaction.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Ensures that Quality Standards and Service are maintained for Property, Product, and People.
Provide assistance and instruction to all employees as needed as well as continual coaching and guidance
Communicates daily with other management, and department heads and employees to ensure proper communication.
Must be flexible and able to work around business demands.
Enforces established policies and procedures.
Assists in conducting the hotel operational audits and assists in developing corrective action plans.
Practices the WinStar World Casino Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
Supports hotel’s training needs and efforts.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Takes proactive approaches when dealing with employee concerns.
Responsible for performing “other duties” as assigned by management.
Must be a strong leader, self-motivator, and team builder
Must have 2-3 years previous supervisory experience.
Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, and sales. General computer proficiency
Pleasant phone demeanor
Advanced knowledge of Hotel systems and have the ability to solve system related problems.
PHYSICAL, MENTAL & E4NVIRONMENTAL DEMANDS:
When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities. The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request. You will find several wonderful amenities: Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food. Enjoy some shopping at one of our two gift shops. Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools.
Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success.
Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership. Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.