Search 12,379 current hospitality jobs

Guest Service Representative

Posted February 20, 2021

MOXY New Orleans Downtown/French Quarter Area
New Orleans, LA
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

MOXY New Orleans Downtown/French Quarter Area

210 O'Keefe Avenue
New Orleans, LA 70112

(504) 525-6800

108 Room Hotel

www.marriott.com

Mingle #ATTHEMOXY

In a city of unexpected second lines, bead covered trees, and vibrant culture, Moxy New Orleans gives you everything you want and nothing you don’t. Marrying smart service and technology with contemporary style and affordability, Moxy is your reimagined boutique hotel. Make new traditions or reconnect with old favorites; . Our 108 guest rooms feature sumptuous bedding, upscale bath amenities, 42” LCD TVs, and furiously-fast Wi-Fi. At the center of it all, like literally, our hand-crafted cocktail bar--with the courage to be a game-changer, is buzzing with energy. It’s a coffeehouse in the AM and the perfect place for a quick bite at night, plus 24/7 grab-n-go that is always delicious, always available.