Search 18,752 current hospitality jobs

Front Desk Clerk Part-Time

Posted April 10, 2021

Hilton Garden Inn Blacksburg
Blacksburg, VA
Apply

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply

About this Employer

Hilton Garden Inn Blacksburg

900 Plantation Road
Blacksburg, VA 24060

(540) 552-5005

At A Glance

Located adjacent to the Virginia Tech campus, Hilton Garden Inn Blacksburg University is perfect for corporate travelers and is a favorite among leisure guests and sports teams coming to compete in the New River Valley. Stay at this hotel in Blacksburg, VA for easy access to the university, businesses and mountain attractions. Admire the view along the nearby Blue Ridge Parkway and the Appalachian Trail from our updated hotel, fully renovated April 2019.

In addition to the updates, you'll enjoy the same complimentary extras such as free WiFi throughout the hotel, remote printing at the 24-hour business center, fitness center access and indoor pool access.

Prepare for tomorrow in a spacious guest room featuring our signature Garden Sleep System® bed, a microwave, a refrigerator and an HDTV. Wake up to your favorite song on the MP3 alarm clock before enjoying a cooked-to-order breakfast. Conduct meetings using A/V equipment in our conference space for up to 92 guests.