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Assistant General Manager

Posted June 9, 2021

Residence Inn by Marriott Kansas City Olathe
Olathe, KS
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About This Job

Overview

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Residence Inn by Marriott Kansas City Olathe

12215 S. Strang Line Road
Olathe, KS 66062

(913) 829-6700

90 Room Extended Stay

www.marriott.com

Our Hotel

Travel becomes a breeze when you reserve at Residence Inn Kansas City Olathe. Our extended-stay hotel is ideal for leisure and business travelers who want to feel at home during their stay. We're located near popular attractions including Stone Pillar Vineyard & Winery and Oak Park Mall. Large corporations close to our hotel include Exxon, John Deere, CenturyLink, Husqvarna, Pepsi, Aldi and Garmin. Upon arrival, retire to our spacious suites appointed with fully equipped kitchens, distinctive living areas and ergonomic workspaces. During your stay, enjoy complimentary high-speed Wi-Fi and a full hot breakfast buffet. After a day full of sightseeing, unwind at the outdoor courtyard where you can grill or sit by the fire with snacks from The Market. When downtime arises, head to our fitness center for a brisk but meaningful workout and then visit our indoor pool and jacuzzi for a refreshing dip.