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Front Office Manager

Posted March 12, 2021

Hilton St. Petersburg Carillon Park
Saint Petersburg, FL
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About This Job

Overview

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.
  • Experience with Hilton is required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Hilton St. Petersburg Carillon Park

950 Lake Carillon Drive
Saint Petersburg, FL 33716

+1-727-540-0050

227 Room Hotel

www.hilton.com

Find us in Tampa Bay, five minutes drive from Howard Frankland Bridge, and within three miles of St. Pete–Clearwater International Airport. Downtown St. Petersburg with The Dali Museum and Tropicana Field is within 10 miles of our door. Ben T Davis Beach is 15 minutes away. Enjoy our infinity pool, spa, and waterfront restaurant.