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Guest Service Agent () - Hampton Inn Bozeman Part-Time

Posted February 10, 2021

Hampton Inn Bozeman
Bozeman, MT
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Hampton Inn Bozeman

75 Baxter Lane
Bozeman, MT 59715

(406) 522-8000

71 Room Hotel

hamptoninn3.hilton.com

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downtown convenience at the base of Bridger Mountains.

Find all you need for a comfortable stay at Hampton Inn Bozeman. Our hotel is located close to Montana State University, just off I-90. Take our free shuttle to and from Gallatin Field Airport, just eight miles from our Bozeman, MT hotel. Fans of the great outdoors will appreciate our location near to hiking trails and skiing destinations, including Bridger Bowl and Yellowstone National Park. If you're more into shopping, we’re also close to the Gallatin Valley Mall, offering a range of stores.

Start your day right with Hampton’s free hot breakfast, served every morning at our Bozeman hotel. If you’re in a hurry, simply pick up a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick healthy meal to go. Ask our friendly and knowledgeable team members for restaurant recommendations for lunch or dinner.

Each room features a range of comforting amenities, including free WiFi and a 32-inch HDTV. Upgrade to a deluxe room featuring a mini-refrigerator, microwave and large jetted tub. It’s easy to maintain your exercise routine with our free fitness center and we also feature an indoor pool with whirlpool.