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Front Office Manager OEM/HM

Posted March 12, 2021

Hampton Inn Austin-North @ I-35 & Hwy 183
Austin, TX
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About This Job

Overview

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

  • Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
  • Work collaboratively with all members of the front office team in departmental planning, development and execution.
  • Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
  • Work closely with department managers and supervisors to develop them both personally and professionally.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Establish standards for personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Provide Leadership / Mentoring to Front Office staff.
  • Maintain complete knowledge of all Front Office department policies/service procedures.
  • Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
  • Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.
  • Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent to days business.
  • Facilitate departmental strategic planning meetings.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required. 
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About this Employer

Hampton Inn Austin-North @ I-35 & Hwy 183

7619 I-35 North
Austin, TX 78752

(512) 452-3300

121 Room Hotel

www.hilton.com

At a Glance

Unwind and relax at Hampton Inn Austin North @ I-35 and Hwy 183, set just minutes from North Austin area businesses, attractions, and the University of Texas-Austin campus. Visit the pink granite Texas State Capitol Building or explore the live music scene on Sixth Street, Austin’s entertainment district. Sports fans can join Longhorn fans for University of Texas football. Tour the LBJ Library or spend an afternoon at Lady Bird Hike and Bike Trail.

Lounge in a warm, inviting guest room in our North Austin Hotel, with a choice of amenities including free WiFi and a 32-inch LCD HD TV. Feel refreshed after a great night’s sleep in a clean and fresh Hampton bed. Catch up with work at the large work desk or a convenient lap desk. Choose a King Study Suite and experience extra comfort with a spacious living area featuring a sleeper sofa. Start your day right with Hampton’s free hot breakfast, or if you’re in a hurry grab a free Hampton’s On the Run™ Breakfast Bag, available Monday to Friday.

Plunge into the refreshing hotel pool or recharge with an invigorating workout in the modern fitness center. Set close to a number of businesses, this North Austin hotel boasts a versatile function room. Host a meeting or event for up to 50 guests, stay connected in the business center or unwind with free tea and coffee throughout the day in the cozy lobby lounge.