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Guest Service Rep/ Front Desk Part-Time

Posted March 26, 2021

Hilton Garden Inn Indianapolis Northwest
Indianapolis, IN
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About This Job

We are excited to add another talented and friendly individual to our team.  The position is part time 2-3 days a week.  The shift is typically 3pm- 11pm.  The wage is $11 per hour.  Weekend availability is required.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hilton Garden Inn Indianapolis Northwest

6930 Intech Boulevard
Indianapolis, IN 46278

(317) 288-6060

At A Glance

Welcome to the Hilton Garden Inn Indianapolis Northwest hotel, just 13 miles from downtown Indianapolis and near many restaurants, entertainment and shops. Situated less than 15 miles from Indianapolis Motor Speedway and Indianapolis Airport, our Northwest Indianapolis hotel is a short drive to Lucas Oil Stadium and the Convention Center. Attend events at Indiana or Purdue universities and tee off at Bridge Air Crossing Golf Course.

Relax in a comfortable guest room and view a movie or a premium channel program on a 32-inch TV. Stay in touch with business and family using WiFi. Wake up to a cooked-to-order breakfast in the Great American Grill. Dine on classic American fare and unwind with a drink in the inviting Pavilion Lounge. This hotel provides a 24-hour fitness center and an indoor pool.

Make business easy at the Hilton Garden Inn Indianapolis Northwest hotel, with companies such as Park 100, Eli Lilly, DOW Agro Sciences and ConAgra and the office development of Intech Park nearby. Stay connected in the 24-hour complimentary business center. Host meetings, social gatherings or elegant weddings in 4,000 sq. ft. of versatile meeting space and let our professional, Northwest Indianapolis hotel staff ensure your event is a success.

  • 13 miles from downtown Indianapolis
  • Located near the brand new Grand Park sports village
  • Great American Grill restaurant and Pavilion Lounge
  • Meeting rooms, complimentary WiFi and business center
  • Meetings Simplified program for easy event planning
  • 24-hour fitness center and indoor pool