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Operations Supervisor

Posted February 11, 2021

Hiltons at McCormick Place
Chicago, IL
Hilton’s at McCormick Place is an amazing place to work and you should come work with us! We’re hiring for an Operations Supervisor with a focus in Housekeeping, Front Desk or F & B.

About This Job

Why you will enjoy this job

We are seeking a friendly, positive, service-oriented, highly energetic, and self-motivated Operations Supervisor to join our team. The Operations Supervisor will work closely with the hotel’s Front Office, Housekeeping, Food & Beverage and Sales teams. This position’s primary function is to serve as the point of contact for hourly associates as well as hotel guests. The ideal candidate will possess a passion for enhancing the customer experience along with having a high attention to detail and a strong team approach.

Job Requirements:

  • Manage the day-to-day operations of the either Housekeeping, Front Desk or Food & Beverage along with the ability to perform all required operating duties, coordinating daily tasks and conducting daily pre-shift meetings. 
  • Maintain accurate records including cash handling, direct bill accounts, credit card receipts, credit card authorization forms and reconciliation, registration/reservation records, as well as other sensitive information and documentation.
  • Manage rooms for straight line availability and sell out opportunities; implement strategies to continually improve customer satisfaction and occupancy levels.
  • Enforcement of policies and procedures established by Hilton, First Hospitality, and hotel management; lead employees to meet expectations for productivity, quality and goal accomplishments.
  • Ensuring all checklists and programs are followed and reviewed daily, work to confirm processes have been followed and work is error free.
  • Act as Manager on Duty based upon demand or when leadership is unavailable; attend and participate in operational meetings. 
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with organizational skills include time management, delegation and managing multiple priorities in a fast-paced environment; diplomacy skills and ability to build effective relationships.
  • Good knowledge of computers including Microsoft Office Programs.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time; must be able to lift up to 50 pounds.
  • Must be able to work mornings, afternoons, evening weekends/weekdays, holidays and rotating shifts.
  • Additional duties and responsibilities as assigned by management.
  • Bi-lingual is a plus.


First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FH fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.




About this Employer

Hiltons at McCormick Place

123 E Cermak Rd Suite 300
Chicago, IL 60616

(312) 791-1121

Managed By


Choose this brand for:
  • Cooked-to-order breakfast with a rooftop view at VU Skyward Bev + Eat
  • Mini-fridge, microwave, and personal Keurig® for in-room convenience
  • Upgrade to a suite with separate bedroom and a living area with sofa bed


Choose this brand for:
  • Free, hot breakfast with freshly baked waffles and hearty oatmeal with toppings
  • Modern guest rooms with HDTV, coffeemaker, and in-room movies
  • Clean and fresh Hampton bed® for a restful sleep


Choose this brand for:
  • Free breakfast at the Inspired Table™, including sandwiches, yogurt, and waffles
  • Studio and one-bedroom suites with kitchen and appliances, perfect for extended stays
  • Pet-friendly hotel in Chicago’s South Loop