Why you will enjoy this job

We are seeking a friendly, positive, service-oriented, highly energetic, and self-motivated Operations Supervisor to join our team. The Operations Supervisor will work closely with the hotel’s Front Office, Housekeeping, Food & Beverage and Sales teams. This position’s primary function is to serve as the point of contact for hourly associates as well as hotel guests. The ideal candidate will possess a passion for enhancing the customer experience along with having a high attention to detail and a strong team approach.

Job Requirements:

• Manage the day-to-day operations of the either Housekeeping, Front Desk or Food & Beverage along with the ability to perform all required operating duties, coordinating daily tasks and conducting daily pre-shift meetings. 
• Maintain accurate records including cash handling, direct bill accounts, credit card receipts, credit card authorization forms and reconciliation, registration/reservation records, as well as other sensitive information and documentation.
• Manage rooms for straight line availability and sell out opportunities; implement strategies to continually improve customer satisfaction and occupancy levels.
• Enforcement of policies and procedures established by Hilton, First Hospitality, and hotel management; lead employees to meet expectations for productivity, quality and goal accomplishments.
• Ensuring all checklists and programs are followed and reviewed daily, work to confirm processes have been followed and work is error free.
• Act as Manager on Duty based upon demand or when leadership is unavailable; attend and participate in operational meetings. 
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Ability to manage change effectively with clear, concise written and verbal communication skills.
• Team building effectiveness with organizational skills include time management, delegation and managing multiple priorities in a fast-paced environment; diplomacy skills and ability to build effective relationships.
• Good knowledge of computers including Microsoft Office Programs.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time; must be able to lift up to 50 pounds.
• Must be able to work mornings, afternoons, evening weekends/weekdays, holidays and rotating shifts.
• Additional duties and responsibilities as assigned by management.
• Bi-lingual is a plus.

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FH fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER