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Operations Supervisor

Posted February 11, 2021

Hiltons at McCormick Place
Chicago, IL
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Hilton’s at McCormick Place is an amazing place to work and you should come work with us! We’re hiring for an Operations Supervisor with a focus in Housekeeping, Front Desk or F & B.

About This Job

Why you will enjoy this job

We are seeking a friendly, positive, service-oriented, highly energetic, and self-motivated Operations Supervisor to join our team. The Operations Supervisor will work closely with the hotel’s Front Office, Housekeeping, Food & Beverage and Sales teams. This position’s primary function is to serve as the point of contact for hourly associates as well as hotel guests. The ideal candidate will possess a passion for enhancing the customer experience along with having a high attention to detail and a strong team approach.

Job Requirements:

  • Manage the day-to-day operations of the either Housekeeping, Front Desk or Food & Beverage along with the ability to perform all required operating duties, coordinating daily tasks and conducting daily pre-shift meetings. 
  • Maintain accurate records including cash handling, direct bill accounts, credit card receipts, credit card authorization forms and reconciliation, registration/reservation records, as well as other sensitive information and documentation.
  • Manage rooms for straight line availability and sell out opportunities; implement strategies to continually improve customer satisfaction and occupancy levels.
  • Enforcement of policies and procedures established by Hilton, First Hospitality, and hotel management; lead employees to meet expectations for productivity, quality and goal accomplishments.
  • Ensuring all checklists and programs are followed and reviewed daily, work to confirm processes have been followed and work is error free.
  • Act as Manager on Duty based upon demand or when leadership is unavailable; attend and participate in operational meetings. 
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with organizational skills include time management, delegation and managing multiple priorities in a fast-paced environment; diplomacy skills and ability to build effective relationships.
  • Good knowledge of computers including Microsoft Office Programs.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time; must be able to lift up to 50 pounds.
  • Must be able to work mornings, afternoons, evening weekends/weekdays, holidays and rotating shifts.
  • Additional duties and responsibilities as assigned by management.
  • Bi-lingual is a plus.

 

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FH fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

  

EQUAL OPPORTUNITY EMPLOYER


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About this Employer

Hiltons at McCormick Place

123 E Cermak Rd Suite 300
Chicago, IL 60616

(312) 791-1121

Managed By

HILTON GARDEN INN CHICAGO MCCORMICK PLACE

Choose this brand for:
  • Cooked-to-order breakfast with a rooftop view at VU Skyward Bev + Eat
  • Mini-fridge, microwave, and personal Keurig® for in-room convenience
  • Upgrade to a suite with separate bedroom and a living area with sofa bed

HAMPTON INN CHICAGO MCCORMICK PLACE

Choose this brand for:
  • Free, hot breakfast with freshly baked waffles and hearty oatmeal with toppings
  • Modern guest rooms with HDTV, coffeemaker, and in-room movies
  • Clean and fresh Hampton bed® for a restful sleep

HOME2 SUITES BY HILTON CHICAGO MCCORMICK PLACE

Choose this brand for:
  • Free breakfast at the Inspired Table™, including sandwiches, yogurt, and waffles
  • Studio and one-bedroom suites with kitchen and appliances, perfect for extended stays
  • Pet-friendly hotel in Chicago’s South Loop