Why you will enjoy this job
We are seeking a friendly, positive, service-oriented, highly energetic, and self-motivated Operations Supervisor to join our team. The Operations Supervisor will work closely with the hotel’s Front Office, Housekeeping, Food & Beverage and Sales teams. This position’s primary function is to serve as the point of contact for hourly associates as well as hotel guests. The ideal candidate will possess a passion for enhancing the customer experience along with having a high attention to detail and a strong team approach.
- Manage the day-to-day
operations of the either Housekeeping, Front Desk or Food & Beverage along
with the ability to
perform all required operating duties, coordinating daily tasks and conducting
daily pre-shift meetings.
- Maintain accurate records including cash handling, direct bill accounts, credit card receipts, credit card authorization forms and reconciliation, registration/reservation records, as well as other sensitive information and documentation.
- Manage rooms for straight
line availability and sell out opportunities; implement strategies to continually improve customer
satisfaction and occupancy levels.
- Enforcement of policies
and procedures established by Hilton, First Hospitality, and hotel management;
lead employees to meet expectations for productivity, quality and goal
all checklists and programs are followed and reviewed daily, work to confirm
processes have been followed and work is error free.
as Manager on Duty based upon demand or when leadership is unavailable; attend
and participate in operational meetings.
- Must be able to
speak, read, write, and understand the primary language(s) used in the
- Ability to manage
change effectively with clear, concise written and verbal communication skills.
- Team building
effectiveness with organizational skills include time management, delegation
and managing multiple priorities in a fast-paced environment; diplomacy skills
and ability to build effective relationships.
- Good knowledge of
computers including Microsoft Office Programs.
- Ability to
prepare and analyze data figures and transcriptions prepared on and generated
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending,
climbing, listening and hearing ability and visual acuity; must be able to sit,
stand and walk for hours at a time; must
be able to lift up to 50 pounds.
- Must be able to work mornings, afternoons,
evening weekends/weekdays, holidays and rotating shifts.
- Additional duties and responsibilities as
assigned by management.
- Bi-lingual is a
seeks to attract and retain a high performing and diverse workforce in which
employees’ differences are respected and valued to better meet the varying
needs of the diverse customers we serve. FH fosters a diverse and inclusive
work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER