Posted March 26, 2021Graduate Storrs
Graduate Hotels®, is seeking a Guest Service Representativeto join Graduate Storrsand its wonderful team of hospitality enthusiasts.
Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
Reviews arrival list daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank - count bank at beginning and end of shift.
Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
Maintains front desk area to be clean and organized
Assisting with lobby activation as needed
Utilize proper procedures when handling guest PPI data
Understands the key points to communicate for a Graduate Arrival experience
Follows through and feels ownership of guest requests
Resolves guest complaints in a professional and efficient manner
Actively participates in Front Desk upsell program
Always retrieve necessary identification documents and form of payment upon guest arrival
Other duties as assigned
EDUCATION AND EXPERIENCE
Prior Customer Service Experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Prepare to be inspired. In our hotel, little moments of surprise and discovery meet guests around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance every stay.
Set right on the University of Connecticut campus and an easy walk to the best spots in Storrs, our hotel is the perfect home base for Husky gamedays, campus visits and more. Guest rooms are dressed in classic plaids and Connecticut motifs, celebrating local traditions and the region’s history. In the lobby, our 30-foot communal table invites friendly conversation. Guests can settle in with a coffee or cocktail.
Located in the heart of UConn’s campus, our hotel is the ideal venue for any celebration. With nearly 6,000 square feet of flexible event space, we offer a variety of distinct settings to host groups of up to 275 guests.