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Guest Service Agent

Posted April 12, 2021

Larkspur Landing Renton
Renton, WA
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Larkspur Landing Renton

1701 East Valley Road
Renton, WA 98055

(425) 235-1212

127 Room Extended Stay

www.larkspurhotels.com

Our Hotel

Centrally located near four state highways and Interstate 405, Larkspur Landing Renton is only minutes from downtown Seattle, Bellevue and Tacoma. Popular Seattle attractions such as Pike Place Market, Seattle Center & Space Needle, Safeco Field (home of baseball’s Seattle Mariners), and Qwest Field (home of the Seattle Seahawks) are a stone’s throw away, while Boeing’s 737 manufacturing site and divisions including Commercial Airplanes, Flight Training, Boeing Capital, and Shared Services Group are just blocks away. We are also located within walking distance to the FAA (Federal Aviation Administration) and the corporate offices of Providence Health & Services.

Whether visiting for a day or for a month, the Larkspur Landing hotel in Renton has everything guests need to feel comfortable, stress-free, and most of all, welcome. From a fully-equipped kitchen, separate sleeping and living spaces, and free WiFi, our all-suite room accommodations are sure to please.