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Director of Operations

Posted April 12, 2021

Charleston, SC

About This Job

Director of Operations - Emeline

We are led by the spirit of Emeline, an intrepid adventurer who after years of worldly travels decided to embrace the historic port city of Charleston as her forever home. Full of grace, grit and determination. Everything is seen through her eyes.

Makeready is passionate about creating and curating memorable and unique experiences for our guests.

We are searching for curious self-starters with a genuine interest in people. These hard-working individuals have always had a natural curiosity toward hospitality, no matter where they worked, because they have always seen themselves as part of something bigger.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for guests. The Director of Operations is responsible for short-and long-term planning and daily operations of Front Desk and Housekeeping functions in the hotel.

5 Main Roles And Responsibilities:

  • Lead, manage and hold team accountable
  • Oversee the guest experience and problem resolution
  • Empower and develop direct reports and team members
  • Drive guest satisfaction scores and social impression
  • Track financial and confirm operational tasks are complete

About this Employer


181 Church Street
Charleston, SC 29401

(843) 414-1669

212 Room Hotel

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About Us

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course.  Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality.  Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.