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Director, Medical Operations

Posted February 11, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT
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About This Job

Location: Kanab, UT

Position Summary: The Medical Operations Director under the guidance of the Medical Director and Executive Director, leads and aligns the medical department with the overall Organization's strategic plan. Directs the work of the medical team, focusing on achieving the greatest impact and providing the highest quality of care possible. Stays abreast of trends in veterinary medicine and actively promotes interdepartmental collaboration to achieve lifesaving goals, and excellent customer service.


Key Responsibilities:

  • Lead and manage clinic and satellite team veterinarians, leads/staff setting clear goals and expectations.
  • Work closely and collaboratively with the medical director and executive director to identify, create, and implement opportunities for improving service delivery methods and procedures for the clinic and satellite operation(s).
  • In partnership with the executive director, prepare and manage the operational budget and metrics for the clinic.
  • Identify, track, and implement opportunities, strategies, and tactics for improving client, volunteer, and employee satisfaction
  • Ensure the growth of skills and continuing education resources for the team.
  • Develop progressive programs that engage the public, volunteers, and staff to promote the hospital and quality animal care. 
  • Develop financial and historic operational statistics by way of research and reporting as needed by the clinic and other departments/divisions. 
  • Keep abreast of concerns and trends in the animal welfare movement / shelter medicine.
  • Maintain a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions. 
  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity and positive influence. 
  • Other duties as assigned.


Physical Requirements:

  • Effectively handle all species of animals with a variety of temperaments.
  • Ability to stand for long periods of time while performing work requiring concentration and manual dexterity.
  • Must be able to perform full range of movement: stretching, bending, squatting, climbing, lifting to 50 pounds, etc.
  • Work can be outdoors in variable weather conditions and frequently requires the physical ability to perform strenuous manual labor 
  • Work at a computer for extended periods of time with repetitive typing, arm, and hand motion
  • Ability to travel via various forms of public transportation for organization events including conferences, media events, etc.

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

bestfriendsroadhouse.org

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.


Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.