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Front Desk Agent

Posted February 11, 2021

Best Friends Roadhouse and Mercantile
Kanab, UT

About This Job

Location: Best Friends Roadhouse & Mercantile - 30 N. 300 West, Kanab, UT 84741

The Front Desk Agent plays a key sales role in booking and upselling rooms, providing information and assisting with Mercantile purchases while providing exceptional experiences for all guests and visitors.  The Front Desk Agent often provides our guests' and visitors' first impressions as the initial point of personal contact. The Front Desk Agent handles all aspects of a guest's stay including pre-arrival, arrival, in-house, and departure. During check-in, a front desk agent will verify a guest's method of payment and run background credit checks in accordance with our policies.


Our benefits package is one of the best: 

  • Medical
  • Dental
  • Vision
  • Basic and Supplemental Life Insurance
  • Short and Long Term Disability
  • Child Care reimbursement
  • Pet Sitting reimbursement
  • Flexible Spending Account
  • Health Savings Account
  • PTO, Paid Holidays
  • Employee Assistance Program
  • 401k 
  • Staff Discounts

Responsibilities/Essential Duties: 

  • Ensuring a safe, healthy and positive work environment for our guests and our staff.
  • Knowing and using Guests names.
  • Ensuring attention to detail in responding to guest requests. 
  • Problem-solving all guest requests.
  • Assisting with guests' baggage.
  • Engaging visitors and guests in the work of Best Friends.
  • Arranging outings and services, such as guided hikes, massage therapy, etc.
  • Arranging shuttle transportation to and from Best Friends Welcome Center
  • Performing other duties as assigned. 

Skills and Experience: 

  • A High School Degree or equivalent.
  • Outgoing positive personality and communication skills. The ideal person for this job will be a team player, personable, professional and able to work cooperatively with a wide variety of people including associates, guests and visitors.
  • Attention to detail, flexible, able to handle a variety of tasks and changing priorities.
  • Must have a valid driver's license and qualify for Best Friends insurance. 

Physical Requirements:

  • Must be able to routinely lift 40 pounds or more.
  • Must be able to work out of doors in all weather conditions.
  • Must be able to perform strenuous physical activity on a daily basis including standing, walking, bending, stooping, ascending/descending stairs to meet guest needs.
  • Must be proficient with computer programs such as Word, Excel, etc.

About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.