Location: Los Angeles

Lifesaving Outcomes Coordinators are responsible for the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals in our program locations. Coordinators act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, coordinators may receive intensive assignments in a particular program, based on organizational needs. Senior coordinators have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks. 

Culture Statement and Responsibility:

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

Key Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
• Coordinate and conduct day-to-day lifesaving program activities including pet adoptions, pet transports, foster care, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving including pre- and post-adoption & foster parent support. 
• Lead and empower volunteers and volunteer teams in support of lifesaving care and outcome programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; deliver and lead superior customer service.
• Develop a detailed knowledge Best Friends' programs to speak knowledgably about and support teams in providing or communicating about programs
• Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.

Required Skills and Experience:

• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
• Experience leading teams and implementing programs preferred.
• Must have excellent communication skills with bilingual or multi-lingual skills preferred but not required.
• Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. 
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical & Other Requirements:

• Must be able to:
  • Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Work at a computer or driving a car for extended periods of time with repetitive typing, sitting, arm, and hand motion. 
  • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. 
• Ability to travel, including overnight stays, when needed. 
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.